Feature
The Post-Election Boardroom
By Alexandra R. Lajoux
Six scenarios that boards should consider to prepare for potential regulatory changes after the November US election.
Trending Oversight Topics
Governance Surveys
Center for Inclusive Governance
Perspectives
Listen to the Customer Voice to Accelerate Performance
09/16/2024
Directorship Magazine
Customer focus has been a cornerstone of my experience as a corporate executive focused on strategy and growth. I have seen firsthand how a sustained focus on customers can accelerate performance. It was my experience representing the customer perspective that contributed to my first corporate board appointment last year...
Jessica Saperstein, NACD.DC, is a corporate board member and strategic advisor focused on customer-driven growth. She has served as a chief customer experience officer, marketing executive, and global strategist across leading organizations in industries including financial services, health care, business-to-business, and consumer services.
Thank you for your interest in this page.
Member-Only Content
For full access, please log in, or explore membership options.
Discover More From This Issue
-
-
Feature
Staying Ahead of the Curve
By Preeti Vasishtha
Diane Hessan discusses addressing controversial issues and scenario planning for the election in this interview.
-
Feature
Shift Your Focus to Strategic AI Risks
By David C. Edelman and Vivek Sharma
AI strategic considerations to help stay ahead of competitors.
-
Feature
Achieving the American Business Dream
By Kimberly Simpson
How a community-centered HVAC innovator became a Wall Street highflier.
-
Feature
Why Corporate Boards Need More Positive Friction
By Jeff Kindler
How to use debates, arguments, and disagreements in the boardroom to produce better discussions and results.
-
Directorship Magazine
Embracing AI Governance Through Guardrails
There is now a tangible urgency to the questions boards are asking about what’s next in AI governance.
-
The Director's Chair
The Spirit and Skills Needed for Nonprofit Board Service
By Byron Scott
Byron Scott, NACD.DC, discusses what is needed to be an effective nonprofit board director.
-
Director's Dilemma
How to Support Gender Diversity on the Board and in Company Leadership
By Julie Garland McLellan
A company lacks gender representation on the board and in its senior ranks...
Explore All Directorship Issues